Privacy Policy

Effective Date: April 2025

Cold Office Water Corp. respects your privacy. This policy explains how we collect, use, and protect your information when you use our website, submit a form, or communicate with us.

We use cookies to improve functionality, personalize content, and analyze traffic. By using our site, you consent to our use of cookies as described in this policy.

1. Information We Collect

Name, business name, phone number, and email submitted through forms
Uploaded images or videos for repair/service requests
IP address, browser/device info, and submission timestamp
Cookies, analytics, and advertising identifiers

2. How We Use Your Information

To process service, repair, or rental requests
To follow up via email, SMS, WhatsApp, or phone
To track customer support and schedule visits
To improve user experience and site performance
To deliver personalized ads (if applicable)

By submitting your information, you consent to receive communication from us via email, phone call, text message, or WhatsApp. These may include order updates, service reminders, or promotions. You can opt out at any time by contacting us or replying “STOP.”

4. File Uploads

Files submitted (images/videos) are stored securely and used only to fulfill your request. These may be shared with internal teams or attached to your service record in our CRM.

5. Form & Email Security

Form data is transmitted using secure protocols. You may receive confirmation or updates by email. If you no longer wish to receive these, contact us to opt out.

6. Payments

We use secure third-party processors like Intuit QuickBooks Payments, Solna (Cardknox), Stripe, and WooCommerce. We do not store full credit card data on our site or servers.

7. Advertising & Analytics

We may use Google Analytics, Meta Pixel, or remarketing tools to improve service and advertising. These may store non-personal cookies on your device. You can disable cookies in your browser or adjust ad personalization settings on platforms you use.

8. Bot Protection

We use Google reCAPTCHA v3 to prevent spam and abuse. Use of this feature is subject to the Google Privacy Policy and Terms of Service.

We do not sell your information. Data may be shared with internal staff or service tools (e.g., Pipedrive CRM) as needed to manage requests and services.

10. Data Retention

We retain data as long as needed for support, service records, billing, or legal obligations. You may request removal by contacting us.

11. Your Rights

Access, correct, or delete your data
Opt out of communications or tracking
Request we do not “sell or share” your data (as defined by California law)

You may submit a privacy request by emailing [email protected] or visiting our Do Not Sell or Share My Info page.

12. Children & Age Limit

Our website and services are intended for use by individuals 18 years of age or older, strictly for business purposes. We do not knowingly collect personal data from individuals under 18. If we become aware that someone under 18 has submitted personal information, we will promptly delete it. Please contact us if you believe this has occurred.

13. International Use

We operate in the U.S. only. If you access our site from outside the U.S., your data may be transferred and processed in the United States under local laws.

14. Contact

Cold Office Water Corp.
Email: [email protected]
Phone: 888-538-2365

Last updated: April 2025