Submit a Repair Request
If you're experiencing any issues with your water cooler, ice machine, or sparkling dispenser, please fill out the form below. Our team will contact you promptly to resolve the problem.
💧 See How to Shut Off the Water🔧 What to Do While You Wait for Service
After submitting your repair request, please follow these quick steps to help prevent damage or leaks:
🔌
Unplug the Unit
Remove the machine’s power cord from the wall outlet.
Remove the machine’s power cord from the wall outlet.
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Shut Off the Water Supply
- On most models: Go to the back of the machine and locate the blue shut-off knob on a white plastic fitting. Turn it clockwise to close.
- On some models: Open the bottom front door of the machine to access the valve inside, then turn it clockwise to shut it off.
These steps help keep your space and equipment safe while we process your request.
❓ Frequently Asked Questions
🚨 Leaks & Alerts
Drip tray is full
If it has a pump and it’s leaking, submit a ticket. If not, just slide out the tray and rinse it clean.
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Water line is leaking
Find the blue knob valve under your sink or behind the unit and turn it off. Then submit a ticket.
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Water is dripping
Shut off the valve under the sink or behind the cooler. Then submit a repair request.
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C-720 Water + Ice is beeping
Hold the arrow-up button for 5 seconds. It’ll stop. Let us know it happened.
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🔥 Hot Water
No hot water
Don’t turn on the hot switch unless water comes out. If unsure, unplug the unit and let us know.
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How to get hot water
C-250: Press hot water button twice, hold it the second time for 3 seconds.
C-11000: Tap panel hot button, then press the dispenser hot button.
C-11000: Tap panel hot button, then press the dispenser hot button.
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💧 Water Issues
Water comes out slow
Most likely a clogged filter. Just submit a request and we’ll take care of it.
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Water tastes bad
That’s usually a filter issue or buildup. Submit a ticket and we’ll replace or clean the filter.
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Can I change the temp?
Please don’t adjust temperature settings unless we approve it. It can cause freezing or leaks.
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